Terms & Conditions

Quick Reference Summary

This summary highlights key points you should be aware of. It does not replace the full terms below, which you should read in their entirety.

• Beta product: Synetic Studio is in active beta development. Features, uptime, and functionality are not guaranteed during this period.
• Liability cap: Our total liability for all claims is capped at the greater of fees you paid us in the previous 12 months or AUD 100. We are not liable for indirect or consequential losses. Your non-excludable rights under the Australian Consumer Law are not affected.
• You own your content: You retain ownership of everything you upload and all AI-generated outputs. We receive only a limited licence to operate the service.
• AI outputs: Outputs may contain errors, inaccuracies, or biases. You must review all outputs before publishing. You are responsible for final content.
• AI processing consent: By uploading content, you expressly consent to that content being processed by AI systems to deliver the service. You may withdraw consent at any time by deleting your content or closing your account.
• AI model training is opt-in: We do not use Your Content to train or improve AI models. If we ever offer this, it will be off by default and require your explicit opt-in.
• Subscriptions: Fees are billed in advance. If you start a free trial and do not cancel before it ends, you will be charged automatically. We will notify you at least 30 days before auto-renewal.
• Cancellation by Synetic Studio: Synetic Studio may cancel your subscription at any time for any reason with 30 days' prior written notice. You will receive a pro rata refund for unused prepaid fees.
• Refunds: Fees are generally non-refundable. Requests are considered case-by-case at our discretion. A pro rata refund applies if we make a detrimental change, discontinue the service, or cancel your subscription.
• Content deletion: Your Content is retained only while your account is active. We do not auto-delete based on time. You may delete individual content or close your account at any time, which triggers permanent deletion of Your Content from our active systems within a reasonable time, subject to backup retention used solely for disaster recovery.
• Global availability: The Platform is offered worldwide. Specific consumer-protection and privacy rights may apply depending on where you live - see Section 14 and our Privacy Policy.
• Governing law: These Terms are governed by the laws of Queensland, Australia. Mandatory consumer-protection rights under your local law are not affected.

1. About These Terms

(a) These Terms & Conditions (“Terms”) are between you and SyneticStudio Pty Ltd (ABN 52 696 129 049) (“we”, “us” or “our”). They govern your access to and use of the Synetic Studio web-based application at https://www.syneticstudio.com/ and all associated features and services (the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms.

(b) Synetic Studio is an AI-powered video editing platform. It transforms raw footage, images, and audio into short-form video content using conversational prompts, automated AI analysis, and intelligent clip assembly tools. The Platform is provided as a cloud-based software-as-a-service (“SaaS”) product.

(c) We may update these Terms from time to time. Where a change is material, we will give you at least 30 days’ prior written notice. We may not be able to give advance notice where a change is required immediately to comply with applicable law or address an urgent security concern - in those cases we will give you as much notice as practicable. A notice posted on the Platform constitutes valid notice.

(d) If you do not accept updated Terms, you may cancel your account under Section 9. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms.

2. Your Account

2.1 Registration

(a) You must create an account to use the Platform. You must be at least 18 years of age to register. By registering, you confirm that you meet this requirement.

(b) You may register using your email address and a password, or via a supported third-party authentication provider (currently Google and GitHub). If you use a third-party provider, your use of that provider is subject to their own terms and privacy policies.

(c) You agree to provide accurate, current, and complete information when registering and to keep it up to date. We may suspend or terminate accounts where registration details are false or misleading.

2.2 Account Security

(a) You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must not share your login details with anyone else.

(b) If you become aware of any unauthorised access, you must notify us immediately at hello@syneticstudio.com and reset your credentials without delay.

(c) We are entitled to treat any action taken using your account credentials as authorised by you. We are not liable for losses arising from unauthorised access due to your failure to secure your credentials.

2.3 Suspension and Termination by Us

We may immediately suspend or permanently terminate your account if you:

• breach any provision of these Terms;
• engage in conduct that is fraudulent, abusive, or harmful to other users or to us;
• upload or generate content that violates applicable laws or Section 3 (Acceptable Use); or
• fail to pay applicable subscription fees when due.

Where practicable, we will give you reasonable notice and an opportunity to remedy the breach before suspension or termination. We are not liable for any loss arising from a suspension or termination made in accordance with these Terms.

3. Acceptable Use

When using the Platform, you agree that you will not, and will not permit others to:

• upload, process, or distribute content that infringes the intellectual property, privacy, or other rights of any third party;
• upload or generate content that is defamatory, threatening, abusive, harassing, obscene, pornographic, or that incites violence or racial, religious, or other hatred;
• use the Platform to produce misleading, deceptive, or fraudulent content, including synthetic media intended to impersonate real people without their consent;
• use the Platform for any unlawful purpose or in breach of any applicable law or regulation;
• attempt to gain unauthorised access to any part of the Platform, its infrastructure, or any related systems or networks;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Platform;
• use the Platform to develop, train, or improve any competing product or service;
• scrape, crawl, or use automated means to extract data from the Platform without our prior written consent;
• distribute malware, viruses, or any other harmful software or code through the Platform; or
• interfere with the operation of the Platform or disrupt the experience of other users.

We reserve the right to review, remove, or restrict access to any content that we reasonably believe violates these Terms or applicable law, without prior notice.

3.1 Reporting Abuse, IP Infringement, or Illegal Content

If you believe content on the Platform infringes your intellectual property rights, violates these Terms, or is otherwise unlawful, please send a written notice to hello@syneticstudio.com with the subject line “Content Report”, including:

• your name, contact details, and (for IP claims) the right you assert and evidence of ownership;
• a description of the content at issue and where it appears on the Platform;
• a statement of the legal basis for the report (for example, copyright infringement, defamation, breach of these Terms);
• for copyright claims under US law, the statements required by 17 U.S.C. § 512(c)(3); and
• your signature (handwritten or electronic).

We will review valid reports within a reasonable time, typically within 7 business days. Where we consider action warranted, we may remove or restrict access to the content, notify the user who posted it, and provide them with an opportunity to respond (counter-notice). We may also forward your report to the relevant user. Persistently repeated infringements may result in account termination under Section 2.3.

3.2 Counter-Notice and Appeals

If your content has been removed or restricted and you believe this was in error, you may submit a counter-notice or appeal to the same address within 30 days. We will consider your appeal in good faith and, where appropriate, restore the content.

4. Your Content & Outputs

4.1 Ownership of Uploaded Content

You retain full ownership of all video footage, audio, images, project data, prompts, and other materials you upload or input into the Platform (“Your Content”). We do not claim any ownership over Your Content.

4.2 Ownership of Outputs

AI-generated edits, assembled clips, and any other content produced by the Platform using Your Content (“Outputs”) belong to you, subject to these Terms. We do not assert ownership over Outputs, except where our own proprietary content or assets are embedded within them.

4.3 Licence You Grant Us

By uploading content to or using the Platform, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process, analyse, transcode, adapt, segment, re-assemble, and otherwise modify Your Content strictly for the purposes of:

• delivering and operating the Platform, including running AI inference on Your Content to produce Outputs at your direction;
• supporting, maintaining, securing, and debugging the Platform and its features;
• complying with applicable laws and legal obligations; and
• where, and only where, you have given your explicit opt-in consent under Section 4.5 - carrying out AI model improvement using de-identified data.

This licence is granted to the extent necessary to provide the service to you. It ends when you delete Your Content or close your account, subject to the retention and backup-expiry timelines described in our Privacy Policy.

4.4 Express Consent to AI Processing of Your Content

You understand and expressly consent that the Platform’s core purpose is to apply artificial intelligence and machine learning techniques to Your Content. By uploading content to the Platform, you give your informed consent for us and our AI sub-processors to:

• analyse video, audio, image, and text content to generate transcripts, descriptions, scene tags, and other derived metadata;
• use that analysis to power editing features, including automated segmentation, re-assembly, and Output generation;
• store intermediate AI-derived metadata for the duration of your project, even after deleting the original media may render the metadata unusable; and
• transmit Your Content to third-party AI inference providers (listed in our Privacy Policy), under contracts that prohibit those providers from using your content to train their own foundation models.

Without this consent we cannot deliver the Platform. You may withdraw consent at any time by deleting the relevant content or by closing your account, which terminates all further AI processing.

4.5 AI Model Training (Opt-In Only)

We do not use Your Content, prompts, or Outputs to train, fine-tune, or improve our AI models, or those of any third party. If we introduce any such use in future, it will require your explicit opt-in consent collected through a clear in-product mechanism, and the default will be off for every user, regardless of region.

If you choose to opt in at that time, we will use only de-identified or anonymised derivatives of Your Content for model improvement. We will never pass identifiable personal information to a model training pipeline. You will be able to withdraw your opt-in at any time, with effect from the time of withdrawal. We cannot retract data that has already been incorporated into a trained model.

4.6 Your Responsibilities and Warranties

You represent and warrant that you own or have all necessary rights, licences, and consents to upload Your Content and to grant us the licence in Section 4.3. You are solely responsible for ensuring that Your Content does not infringe any third-party rights or violate any law.

You agree to indemnify and hold us harmless from any claim, loss, damage, or expense (including reasonable legal costs) arising out of any third-party claim that our use of Your Content in accordance with these Terms infringes their rights. Your liability under this indemnity is proportionately reduced to the extent we caused or contributed to the relevant claim.

4.7 Feedback

Any suggestions, feedback, or ideas you share about the Platform are provided on a non-confidential basis. You grant us a perpetual, irrevocable, royalty-free worldwide licence to use such feedback for any purpose, including incorporation into the Platform, without obligation to you.

5. AI Features & Outputs - Important Disclaimers

(a) The Platform uses artificial intelligence and machine learning models to analyse, process, and edit Your Content. These technologies are powerful but inherently imperfect. You acknowledge and agree that:

• Outputs may contain errors, inaccuracies, factual mistakes, misleading information, or unintended stylistic choices;
• Outputs may inadvertently replicate patterns, biases, or inaccuracies present in Your Content or in underlying training data;
• Outputs are not guaranteed to be suitable for any particular purpose, audience, platform, or context;
• similar or identical Outputs may be generated for different users - we make no representation that any Output is unique; and
• Outputs are not screened by us for third-party intellectual property - it is your responsibility to ensure any Output you distribute does not infringe any third-party rights.

(b) You must carefully review and verify all Outputs before publishing, sharing, or distributing them. The Platform does not automatically publish or distribute content - you retain full control over what you choose to release.

(c) You are solely responsible for all content you choose to export, publish, or distribute using Outputs, and for ensuring that such content complies with all applicable laws and platform guidelines.

(d) The Platform is not a substitute for professional advice of any kind, including legal, editorial, or broadcasting advice.

(e) To the maximum extent permitted by law, we disclaim all liability for losses or harm arising from your reliance on or use of any Output.

6. Intellectual Property

(a) The Platform - including its software, design, models, algorithms, user interface, documentation, and all content we create - is the exclusive property of SyneticStudio Pty Ltd or its licensors, protected by copyright, trade mark, and other intellectual property laws.

(b) We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal or internal business purposes during the term of your subscription.

(c) Except as permitted by this licence, you must not:

• copy, reproduce, modify, or create derivative works from any part of the Platform;
• sell, sublicense, assign, rent, or transfer any rights in or to the Platform to any third party;
• reverse engineer, decompile, or attempt to extract source code from the Platform; or
• use or reference the Platform in connection with developing any competing product or service.

(d) We will indemnify you from third-party claims that your use of the Platform itself (excluding Your Content and Outputs) infringes their intellectual property rights, provided that: you notify us promptly; you give us reasonable assistance and control over the defence; and you have not caused or contributed to the infringement. Our liability under this indemnity is subject to the caps in Section 12.

7. Beta & Early Access

(a) Synetic Studio is currently made available as a beta product. You acknowledge that the Platform is still under active development and agree that:

• the Platform may contain bugs, errors, or incomplete features;
• features may be added, changed, restricted, or removed at any time without prior notice during the beta period;
• uptime, performance, and data integrity are not guaranteed during the beta period;
• we may contact you to request feedback about your experience, though you are under no obligation to respond; and
• no service level agreement (“SLA”) applies during the beta period.

(b) While we take reasonable precautions to protect your data during beta, we strongly recommend that you maintain your own backups of any critical content.

(c) We will announce the end of the beta period and transition to general availability on the Platform. Updated terms may apply at that time with appropriate prior notice.

8. Waitlist & Early Access

(a) If you join our waitlist or request early access, you acknowledge that:

• joining the waitlist does not guarantee access to the Platform at any particular time or at all;
• we may grant or revoke early access at our sole discretion; and
• waitlist position does not create any binding entitlement or legal right to access.

(b) By joining the waitlist, you agree that we may contact you using the email address you provide for:

• notifying you when access is available;
• sharing information about the Platform’s development; and
• occasional product updates. You may unsubscribe from these communications at any time using the unsubscribe link in our emails.

9. Subscriptions & Payments

9.1 Free Trial

(a) We may offer a free trial when you first sign up. If a free trial is available, the duration and any applicable restrictions will be displayed during the sign-up process.

(b) To begin a free trial you must provide valid payment details. You will not be charged during the trial period. If you do not cancel before the trial ends, your payment method will be automatically charged the applicable subscription fee for the next billing period.

(c) We reserve the right to modify, limit, or discontinue free trial offers at any time.

9.2 Subscription Fees

(a) Subscription plans and fees are described within the Platform. All fees are payable in advance for each billing period. Unless otherwise stated, all fees are non-refundable, subject to Section 9.5.

(b) Payment is processed securely via Stripe, our third-party payment provider. By entering your payment details, you authorise us to charge your nominated payment method for all applicable fees. We do not store your card details - these are held by Stripe in accordance with their security standards.

(c) Invoices are issued by email to the address on your account following successful payment.

(d) If a payment fails, we may suspend your access to the Platform until payment is received. If payment remains outstanding for an extended period, we may terminate your account under Section 2.3.

9.3 Auto-Renewal

Your subscription automatically renews at the end of each billing period for the same duration and fee, unless you cancel before the renewal date. We will send a renewal reminder at least 30 days before the auto-renewal date. You can cancel at any time in your account settings.

9.4 Fee Changes

We may change subscription fees from time to time. For fee increases, we will give at least 30 days’ prior notice. Changes take effect at the start of your next billing period. If you do not wish to continue at the new price, you may cancel before the new fees apply.

9.5 Refunds and Cancellation

(a) You may cancel your subscription at any time in your account settings. Cancellation takes effect at the end of your current billing period and your access continues until then. We do not charge exit fees or early cancellation fees.

(b) Fees already paid are generally non-refundable. However, we will consider refund requests on a case-by-case basis at our reasonable discretion. Requests should be submitted to hello@syneticstudio.com.

(c) The following exceptions apply:

• Detrimental change: If we make a change to these Terms or the Platform that is materially detrimental to you - for example, removing a core feature you had access to or imposing significant new restrictions - you may cancel with immediate effect and receive a pro rata refund for the unused portion of your prepaid period.
• Service discontinuation: If we discontinue the Platform entirely, we will provide at least 60 days’ prior notice and refund any fees paid in advance for the period following discontinuation.

9.6 Cancellation by Synetic Studio

(a) Synetic Studio reserves the right to cancel or discontinue your subscription at any time for any reason, including but not limited to business, operational, or strategic reasons, at our sole discretion.

(b) If Synetic Studio cancels your subscription, we will provide at least 30 days’ prior written notice to the email address associated with your account. The notice will specify the cancellation date and reason if applicable.

(c) Upon cancellation by Synetic Studio, you will receive a pro rata refund of any prepaid subscription fees calculated from the cancellation date through the end of your current billing period, on a daily basis.

(d) Your access to the Platform will continue until the specified cancellation date. After that date, your account will be processed in accordance with Section 10 (Storage & Data Retention). We recommend you export or download any content you wish to keep before the cancellation date.

(e) This right to cancel does not apply to suspensions or terminations under Section 2.3 (for breach of Terms), which may take effect immediately.

10. Storage & Data Retention

(a) The Platform provides cloud storage for Your Content. Storage limits apply according to your subscription plan and are shown within the Platform. If you exceed your storage limit, we may notify you and restrict your ability to upload further content until resolved.

(b) No time-based auto-deletion. We do not automatically delete Your Content based on the passage of time. While your account remains active, Your Content is retained for as long as you keep it on the Platform.

(c) User-initiated deletion. You may delete any of Your Content from within the Platform at any time. Once you delete an item, we remove it from our active production systems. You may also close your account at any time, which triggers permanent deletion of Your Content from our active production systems within a reasonable time following your request.

(d) Hard deletion. Deletion is performed by hard deletion - records are removed from production databases and object storage, not merely flagged as inactive. Encrypted backup snapshots may retain copies of deleted data until they are overwritten or destroyed in the ordinary backup rotation. Backup data is used solely for disaster recovery and is not used for any other purpose.

(e) Information we are required to retain. Limited records may be retained beyond deletion to the extent required by law, including billing and tax records, security and abuse evidence, and anonymised aggregate analytics. These categories are described in our Privacy Policy.

(f) Your own backups. We are not liable for any loss of Your Content arising from your failure to maintain independent backups. We strongly recommend keeping your own copies of any content important to you.

11. Platform Availability & Changes

(a) We endeavour to keep the Platform available at all times, but we do not guarantee uninterrupted access. Access may be affected by scheduled maintenance, unscheduled outages, third-party infrastructure failures, or other circumstances outside our control.

(b) We may temporarily limit or suspend access to the Platform where necessary for security, regulatory compliance, or operational reasons. We will notify you as soon as practicable. If we suspend access for reasons within our control for more than 1 day in any calendar month, you may request a pro rata credit or refund for that period.

(c) The Platform is provided under a SaaS model and we may modify, update, or remove features at any time. For material changes, we will provide at least 30 days’ notice, except where immediate changes are required for security or regulatory compliance. If a change is materially detrimental to you, you may cancel under Section 9.5(c).

12. Liability & Disclaimers

(a) The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude all express or implied warranties, representations, and conditions relating to the Platform, including any warranties of merchantability, fitness for a particular purpose, or non-infringement.

(b) Nothing in these Terms excludes, restricts, or modifies any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded. Where the Australian Consumer Law permits us to limit our liability for a breach of a non-excludable guarantee, we limit our liability to:

• in the case of services: resupplying the services, or payment of the reasonable cost of having the services resupplied.

(c) Subject to paragraph (b) and to the maximum extent permitted by law, our total aggregate liability to you for all claims under or relating to these Terms or the Platform - whether in contract, negligence, or otherwise - is limited to the greater of:

• the total subscription fees you paid to us in the 12-month period immediately before the first event giving rise to the claim; or
• AUD 100.

(d) Under no circumstances will either party be liable for indirect, consequential, incidental, punitive, or special damages, or for loss of profits, revenue, goodwill, anticipated savings, contracts, or data - even if advised of the possibility of such losses.

(e) A party’s liability is reduced proportionately to the extent that the other party’s acts or omissions caused or contributed to the relevant loss.

(f) Each party must take reasonable steps to mitigate any loss it suffers under these Terms.

(g) The liability caps in this Section do not apply to:

• your indemnity obligations under Section 4.6 (third-party content claims); or
• liability arising from wilful misconduct or fraud by either party.

13. Privacy

(a) Your privacy matters to us. How we collect, hold, use, and disclose your personal information is set out in our Privacy Policy, which forms part of these Terms.

(b) By using the Platform, you confirm that any personal information you provide to us or include in Your Content has been collected and shared in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

(c) You consent to us processing and storing your personal information in accordance with our Privacy Policy, including storage and processing in servers located outside Australia.

14. Consumer Rights & International Users

14.1 Global Availability

The Platform is operated from Australia and offered to users worldwide. By accessing the Platform you are responsible for compliance with the laws of your local jurisdiction. We may restrict or refuse access where doing so would breach applicable law, sanctions, or export controls.

14.2 Australia

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement. Where a non-excludable guarantee applies and the law permits us to limit our liability for its breach, our liability is limited as described in Section 12(b).

14.3 European Economic Area, United Kingdom & Switzerland

If you are a consumer resident in the EEA, UK, or Switzerland:

• you have the mandatory rights granted to you under the consumer protection laws of your country of residence, including any statutory right of withdrawal. Nothing in these Terms restricts those rights;
• Right of withdrawal: you may have the right to withdraw from a digital-services contract within 14 days. Because the Platform supplies digital content immediately upon registration, by activating your subscription and uploading content you expressly request immediate performance and acknowledge that you will lose your right of withdrawal once we have begun supplying the service;
• Governing law: the choice of Queensland law in Section 16 does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence; and
• Online dispute resolution: the European Commission maintains an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged and do not commit to participate in alternative dispute resolution before that platform.

14.4 United States

If you are a consumer in the United States:

• you retain all rights under applicable federal and state consumer-protection laws. Nothing in these Terms is intended to disclaim or limit those rights to the extent that they cannot lawfully be disclaimed or limited;
• State privacy rights: your rights under CCPA/CPRA and other state privacy statutes are described in our Privacy Policy at Section 18;
• DMCA: copyright infringement notices may be submitted under Section 3.1. Our designated agent for receiving notices under 17 U.S.C. § 512(c) is reachable at hello@syneticstudio.com; and
• No class action waiver, no mandatory arbitration: these Terms do not contain a mandatory arbitration clause or a class-action waiver. Disputes may be brought in a court of competent jurisdiction, subject to Section 16.

14.5 Other Jurisdictions

If you are resident in any other jurisdiction, mandatory local consumer-protection and data protection laws continue to apply alongside these Terms. Where any provision of these Terms is unenforceable under your local law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms will continue in force.

14.6 Export Controls and Sanctions

You may not access or use the Platform if you are located in, ordinarily resident in, or organised under the laws of any country or region subject to comprehensive economic sanctions by Australia, the United States, the United Kingdom, the European Union, or the United Nations, or if you are on any list of restricted parties maintained by those authorities. You must comply with applicable export-control and sanctions laws when using the Platform.

15. Force Majeure

Neither party will be in breach of these Terms or liable for any delay or failure to perform its obligations to the extent that the delay or failure arises from any cause genuinely outside that party’s reasonable control, including natural disasters, acts of government, internet or infrastructure outages, third-party service failures, or pandemics. This clause does not apply to any obligation to make a payment.

16. General

(a) Governing law and jurisdiction: These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia for any dispute arising out of or in connection with these Terms or the Platform. Where you are a consumer in the EEA, UK, Switzerland, or any other jurisdiction whose laws grant you mandatory protections that cannot be contracted out of, you also retain the right to bring proceedings in the courts of your country of habitual residence and the protection of those mandatory laws applies in addition to these Terms (see Section 14).

(b) Entire agreement: These Terms (together with our Privacy Policy) form the entire agreement between you and us in relation to the Platform and supersede all prior representations, communications, and agreements on the same subject matter.

(c) Severability: If any provision of these Terms is found to be invalid or unenforceable, it will be given effect to the greatest extent possible and the remaining provisions will continue in full force.

(d) No waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

(e) Electronic communications: You agree that we may communicate with you electronically in connection with the Platform, including by email or in-app notifications, and that such communications satisfy any legal requirement for written notice.

(f) Assignment: We may assign or transfer our rights and obligations under these Terms to a related entity or in connection with a merger, acquisition, or sale of assets, without your consent. You may not assign any of your rights under these Terms without our prior written consent.

(g) Survival: Provisions that by their nature should survive termination - including Sections 4, 5, 6, 12, 13, 14, and 16 - will continue in effect after termination of these Terms.

Contact

For questions about these Terms & Conditions, please contact us at hello@syneticstudio.com or visit our contact page.